VTech Phone Numbers and Emails

Toll-Free Number:

  • (800) 595-9511
    US
Send Message

Customer Service:

  • (800) 267-7377
    Canada
  • +491 805 5190
    Germany
  • +44 170 669 4070
    UK
  • +44 149 452 2510
    UK

VTech Emails:

Business Customer Service
UK
Customer Service
Germany
General Info
Germany
Investors/ Franchising
Legal
Privacy Inquiries
Media
Is this your business?
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Contact Information

VTech Website:

VTech Help Center:

Corporate Office Address:

VTech Holdings Limited
23/F, Tai Ping Industrial Centre, Block 1, 57 Ting Kok Road
Tai Po, New Territories
Hong Kong

VTech Rating Based on 45 Reviews

Rating details

2.6
more details
Product or Service Quality
Customer service
Website
Value for money

Rating stats

Rating trend

Summary of VTech Customer Service Calls

615 TOTAL
CALLS
01:58 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call VTech?

Product/ Service Question:

  • “My VTech telephones are not working”
  • “Product and charges”
  • “I have two phones at work and when I recived calls on the second line they can't hear me and I can't hear them”

Request for Information Question:

  • “Tech support”
  • “I need help pairing a headphone.”
  • “Ask a question about purchasing a single base”

Return/ Replace Question:

  • “Replacement stickers”
  • “Need replacement”
  • “Replacement parts”

Account Question:

  • “I have blocked phone number that I want to unblock”
  • “Cannot change password for remote calling”
  • “Undo blocked calls”

Activation/ Cancellation Question:

  • “I want to cancel call blocking”
  • “Cancel service”
  • “Cancel order”

Shipping and Delivery Question:

  • “Just purchased a 5 handset Vtech phones and I can't get them to charge.”
  • “Didn't receive cards with toolbox”
  • “Phone is not coming on , i took out battary n unpluged phone n yet no dail tone or phone not responding”

Staff Question:

  • “Landline service”
  • “Can't get a hold VTech and Leapfrog costumer service”
  • “We have never been able to use our answering service on the VTEC phone system”

Payments and Charges Question:

  • “Fraud”
  • “Charged”

Website/ Application Question:

  • “App issues”

Refund Question:

  • “Refund”

Cards Question:

  • “They took $39.98 off my bank card and only supposed to have gotten $19.98”

Other Question:

  • “Phone says the home line is busy”
  • “Ringer”
  • “Phonewon't dial out”

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