It is rare and seemingly becoming more rare that I feel I receive, competent, trained and non-millennial, ignorant to courtesy or “go the extra mile” customer service...when you can actually find a contact number. My call today with Vtech customer service was...Read more
Their solutions do not work. They charge to give you solutions. Phone rings twice and goes into leave a message before you can answer. Sorry phones. do not buy. The info they give does not work on my v-tech phones. Frustrating and the phones were their better ones! My...Read more
VTECH - Missing parts and customer service
This toy came out of the box missing two parts to make the train tracks for together. (The 2 male 45 degree pieces). It was a gift so was past their ridiculous 90 day warranty...IT WAS MISSING PIECES not broke!!! They told me to go online and sorry. Company doesn’t care about its customers. I just want the pieces that should come in the box. Ridiculous!!!
I have a VTECH IS7121-2 base and 7 handheld units. The base went dead after 2 years use, the "IN USE", "DOORBELL" and "ANSW ON/OFF" lights permanently on every time you connected to power. The hand held units read "out of range or no power in base". Purchased a new...Read more
My son received a Kidibuzz for Christmas - these retail at $80 new and I was hesitant to get him one just because of that price. Bit the bullet and bought it for him. Its all he played with Christmas day - he was overjoyed. Two days later the phone would turn on but...Read more
I purchased a baby monitor today and the unit that goes into the baby's room would not power on. I phoned their support line and was told I had to pay $5 to talk to a tech person. The $5 is "refundable" (something they decide I'm sure). I refuse to waste more money on...Read more
I tragically purchased a vtech model CS6409 cordless system with 4 handsets. Before long one handset went bad, the screen remaining blank. After contacting vetch customer "service" I was advised to purchase a new handset to replace the bad one, since the warranty was...Read more
I bought one, and was having problems with calls breaking up on outbound calls. I figured I just got a bad one, went back to the store and got what I thought was a better one, ant 3x the cost of the original one, and we still had problems with every outbound call...Read more
Vtech "smart" cub
My daughter got vtech's "Cora the smart cub" for her first birthday, and about 4.5 months later it stopped working. I called the support line and the only thing they wanted to do was sell me another one for 50% off! I'm not giving them any more money when their product...Read more
I didn't like
- Their 3 month product warrenty
We ordered two vteck toys before Christmas for grandkids. They sent five toys, the boxes were damaged along with toys. Called and called for help to return. We had to print out our own return labels. When we took boxes to fed-ex to return. Fed-Ex told us we had to pay...Read more
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