JoAnn B Vkk

I ordered 5 handset phone with a man named Erick. and paid with a cred it card

It was shipped to my home address. The problem being it was a 4 phone hand set which was an error in my order.

I called the company and was told to return the unused phone set and they would replace it for a 5 phone system. The next package I received was a three phone system not the five phone. I have spent many hours with your staff and still the last shipment was a 3 set and a 2 extra set up. We spoke with someone from your VTech office and was told they would send

2 more phones.

We said that this was unaccepable as we wanted a phones 5 set with answering machine. We have just receive 3 set system 2 extra phones.

We are returnng the complete three set system and the two extra phones.

Please deduct charges from our credit card. We will purchase what we want elsewhere.

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Loss:
$129
Cons:
  • To fix something u expect them to do it
  • Customer service needs training on not being rude and insulting
  • Quality of customer service personel

Preferred solution: Full refund

User's recommendation: never purchase a phone system from VTech it is a nightmare to navigate.

Jazalyn Oem
map-marker Conway, Arkansas

Need two more cameras

I didnt get to talk to a live person I also need to know where or who I need to contact to get two more cameras I went to the website and didnt any place with that I would have to buy the whole product in order to get cameras
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JoAnn B Vkk

Poor Customer Service

Did not receive correct merchandise. Attempted to resolve with customer service and did not get any satisfaction
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Loss:
$129
Cons:
  • Way that customer service handled my defective product
  • Poor customer service personel

Preferred solution: Full refund

User's recommendation: Avoid this company

Anonymous

How to reset a CS6829-3 Handset

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I purchased a CS6829-3 handset at a second hand store that was registered to another number. It charged well. I did the de-register routine, and that cleared my two current phones, but would not clear the new -3. It still displays Out of Range or No pwr at base. I have left the battery out of the handset, and at the same time de-powered the the base for an hour. No joy. Is there a routine to do a factory reset, or get back to the register screen?
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ANUOLUWAPO K Qtk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Phone can't talk unless it's on speaker

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VTech - Phone can't talk unless it's on speaker
The base is working good but phone is not, when i call out they can hear me but I can't hear them
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Pros:
  • Product has always been great

Preferred solution: Let the company propose a solution

1 comment
Guest

yes, same with mine.

Anonymous

Trying to get help to get my new phone to connect with the other phones

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purchased a new phone to add on to my vtech model cs6609 and i registed it on line. the problem now is i plugged the new phone in and is started saying registering and finally come up with failed. what am i supposed to do. if i can't get this resoved i will new purchase an other vtech phone again. i have purchase a few more and never had a problem until this one
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User's recommendation: the company was very helpful setting things up

Anonymous
map-marker Sumter, South Carolina

TO UNBLOCK A BLOKED NUMBER

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VTECH'S TECH WAS ABL TO ASSIST ME WITH UNBLOCKING THE BLOCK NUMBER
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Sharol S Alq

Monitor stopped working

I cannot move the camera to my baby monitor anymore this happened 3 times now
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Loss:
$230
Pros:
  • Cheap and inexpensive pricing
Cons:
  • 4th purchase and it keeps stops working

Preferred solution: Full refund

User's recommendation: Don’t buy it

karena t

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Verified Reviewer

Trying to register a phone

I am trying to register my headset
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Preferred solution: I am trying to register my headset

Zalinda M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MailBox problems

Our company voicemail won't let us play the voicemail. We have tried calling customer service but, the mode isnt working. We are open monday-friday 8am to 4pm EST time. If you could give us a call at 865-288-****. Thank You @Any Lab Test Now
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Pros:
  • Cheap and inexpensive pricing
Cons:
  • To fix something u expect them to do it

Preferred solution: Voicemail problems

Jenn S Bhr

Kidibuzz g2

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Not really sure why they made a second generation of a product that got such poor reviews in the first place. Better yet, not sure why I got suckered into buying it. I think the biggest disappointment is not the loss of money, but the fact that my daughter can't use something she was so excited about. If anyone knows how to get this thing turned on and working again, I'd love to hear it.
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Loss:
$110

Preferred solution: Full refund

User's recommendation: Don't buy it

Lindsey S Ryf
map-marker Peoria, Illinois

Additional camera for VM901

Add camera to our video monitor
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Preferred solution: Question

Kenneth S Aev
map-marker Cincinnati, Ohio

How to add handset to cs6719...my product cs6709

Had to schedule a call later....they were too busy.
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Preferred solution: instructions

Anonymous
map-marker Charleston, South Carolina

I need help setting up an additional phone

I called your customer service for an additional phone for model cs6919. They told me cs6909 was 19.95 for an additional phone. When I went online to place the order it was confusing so I had to call back and the person told me it was $34 95. I found this to be very confusing and aggravating and I finally had to end up paying $32 free shipping. When you make a change and delete from one department or person that sells for you you should ask a new information on to all of your resale people it was a lot of aggravation and give you a better satisfied customer
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Van M Uwd

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Verified Reviewer

Camera not moving

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Camera only in fixed position. I guess will have to return for a refund
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Loss:
$97

Preferred solution: Let the company propose a solution